I live in a country outside the United States and would like to make a return or exchange. How do I do it?

Frequently Asked Questions

I live in a country outside the United States and would like to make a return or exchange. How do I do it?

At this time, wool& isn’t able to provide pre-paid shipping labels for international customers. This means that if you live outside the U.S., you’ll need to pay for your own return.

To return an international order, place the item(s) in original packaging, along with the info ticket that came with the order. If that isn’t available, please include the order number on a piece of paper in the box. Mail the package using your preferred carrier to our warehouse at the address below:

wool& Returns Department

Attn: #ORDER NUMBER GOES HERE
wool& returns
13913 NE Airport Way
Portland, OR 97230
United States

We will follow up with you once your package has been received.