Frequently Asked Questions
how do I clean my wool& dress?
you can wash your dress on cold in the washing machine with regular laundry detergent. don’t use bleach or fabric softeners. don't use oxi-clean or tide-to-go pens. lay flat or line dry. you may use a iron on low heat or a steamer to help smooth out any wrinkles that occur in washing.
how does your clothing fit?
you can see the specific body measurements for each style on the "size guide" link found on the product pages.
- how do I clean my wool& dress?
how long does the returns and exchange process take?
7 to 10 business days for U.S. orders. as soon as we receive and process the package in our warehouse, we’ll email you store credit or issue you a refund. you can place an exchange order with the credit or hold onto it for a future wool& purchase.
how many days do I have to make a return or exchange after purchasing an item from wool&?
we will gladly process returns or exchanges for up to 30 days after the date of delivery for unworn garments only (trying on a garment does not preclude you from returning or exchanging).
i live in a country outside the United States and would like to make a return or exchange. How do I do it?
at this time, wool& isn’t able to provide pre-paid shipping labels for international customers. this means that if you live outside the U.S., you’ll need to pay for your own return.
to return an international order, place the item(s) in original packaging, along with the info ticket that came with the order. if that isn’t available, please include the order number on a piece of paper in the box. mail the package using your preferred carrier to our warehouse at the address below:
wool& Returns Department
4774 Park 370 Blvd.
Hazelwood, MO 63042
we will follow up with you once your package has been received.
how do I return or exchange a wool& item?
in your shipment, we sent you a prepaid return label with some instructions. place the return label on the original packaging with the items you are returning and drop off at your nearest UPS store. email us at firstname.lastname@example.org if you'd like a refund, otherwise we'll send over store credit once the return/exchange has been processed.
don’t have the return label? send us an email with your order number (#1234) and we'll email you a label that you can print at home. we will follow up with you when your return package has been received.
- how long does the returns and exchange process take?
how do you ship and when can I expect my shirt?
domestic orders will arrive within 5 business days unless you choose the 2nd day air option. depending on the international shipping service you select, international orders can arrive in as little as three business days.
if I return a wool& item, will expedited or international shipping costs be refunded?
we offer free shipping, free returns in the USA for standard shipping.if you choose UPS 2nd Day Air or ship an order internationally, the shipping costs are non-refundable on returns.
how does international shipping work?
we ship using USPS First Class Mail for a $10 flat rate on orders over $100 or DHL Express for a $35 flat rate on orders over $100. Please allow 15 to 30 days for a First Class Mail shipment and 5 to 8 business days for a DHL Express shipment. don't be alarmed if your tracking status shows the package in customs for more than a few business days. if it's been over 10 business days and the tracking status is still showing that the package is processing in customs, please work with your local post office to expedite the process.
many countries will charge the buyer a VAT or Duty Fee before the package can be collected. these import duty fees vary from country to country. please be advised that you could be charged extra fees by your customs dept. if you want to know what the duty fees will be, please contact your local customs dept for the rates.
- how do you ship and when can I expect my shirt?