We accept returns within 30 days of receiving your order. Returned items must be in their original condition -- unwashed, unworn, and unaltered. Please include all original packaging. Trying an item on to determine fit is fine, but wearing the item for any amount of time will make it ineligible for return. Discounted items in our Warehouse Cleanout section can only be returned for an exchange or store credit and cannot be refunded.
Returns for refunds will be charged a $6 fee (per order, not per unit). Exchanges and returns for store credit will remain free. Note: we do not accept underwear returns/exchanges -- read more below.
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For domestic US orders, we've partnered with Happy Returns to provide two options for a seamless, easy return process for domestic returns within the US. You can print a prepaid label at home or visit your local Happy Returns Bar for a quick return experience. You will need your order number (ex: #77777) and shipping zip code to start your return through the link below.
Please visit returns.wooland.com to start your return/exchange.
If you choose to return via your local Happy Returns Bar, you will be emailed a QR code to provide during drop-off.
- Your refund or exchange will be processed shortly after your item is scanned in at your local Happy Returns Bar.
- Remember to bring packaging with the barcode on it for them to scan.
- You can view a list of Happy Returns Bar locations here. Locations near your shipping address will be listed for your convenience when setting up your return .
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Please note: Happy Returns limits drop-offs to 10 items or less. If you end up needing to return more than 10 items, you may need to print a shipping label from the returns system and mail your return instead (see below).
If you choose to mail in your return directly, you’ll be provided with a prepaid shipping label to print at home at the end of the return process.
- Please deliver your return to the shipping carrier shown on the label; it may be different than the shipping carrier we used to send you the order.
- Your refund or exchange will be processed shortly after it has been scanned in by the carrier.
- You may use our shipping package that your order arrived in or another mail-appropriate padded envelope or box as needed.
Underwear Return Policy:
We don't accept any underwear returns or exchanges for hygienic reasons. Please check your measurements against the size guide before purchasing. We recommend ordering one pair to verify your correct size before ordering multiples. Bras follow our standard return/exchange policy.
International returns for orders placed on our US site, please visit here.
Please email help@wooland.com if you have further questions.