Careers
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Head of Operations
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
We’re looking for a Head of Operations with direct to consumer experience. You’ll provide operational support across the organization — this includes managing customer service, overseeing inbound logistics and customs compliance, and leading IT and warehouse projects, plus facility management and inventory oversight. You are a collaborative problem-solver. You excel at balancing strategic planning with execution and help out where needed to get things done, in a timely manner. You’re highly curious with a desire for continuous improvement and increased efficiency.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities:
-Support and oversee warehouse team to build best-in-class warehouse performance standards
-Drive warehouse projects to increase operational efficiency and customer satisfaction
-Ensure a safe work environment through training and processes
-Responsible for inventory accuracy and quality throughout product lifecycle from factory to final sale
-Negotiate with outbound freight carriers for best cost / service value
-Support and oversee customer experience team
-Oversee inbound logistics to maximize speed to market, while minimizing cost.
-Work with manufacturers on logistics efficiency and maintaining top quality products during transportation
-Insure customs compliance throughout product lifecycle, from product development to historical record keeping
-Maintain and upgrade computer systems to adhere with regulations and ensure data security
-Partner with EU 3PL warehouse and Fiscal Reps
-Collaborate with Head of Finance on annual budgets and monthly expenditure reviews
-Support strategic decisions with can-do attitude
-Build strong partnerships across the organization
-Help develop company vision and strategy, identifying business opportunities and speed bumps
-Support the annual planning processes, aligning with the company’s vision and goals, working with key business partners
-Initiate and lead cross-functional projects
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-6+ years of relevant experience
-Bachelor’s degree
-Excel and Google Sheets expert (an “Excel Ninja”)
-Experience with DTC operations
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form. -
eCommerce Operations Associate
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:We’re looking for an individual with 3+ years of operational direct to consumer experience. You’re a collaborative problem-solver who understands the broader business context. You’re highly curious with a knack for systems thinking. Candidates will need to be local to Portland, OR as this is a hybrid position, working at least 3 days in our office.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities:
-Administer Shopify sites, including identifying and implementing process improvements (product uploads, product take-downs, etc) or business modifications (automated size charts, tax/VAT calculations). Go-to person for website questions.
-Develop subject matter expertise with other systems/tools (Shopify, SKUvault, Shipstation, Zendesk, Happy Returns, Slack, Asana)
-Work closely with Sr. Planning and Operations Manager to issue and maintain vendor purchase orders, including size breaks and trim/packaging tracking, including warehouse refurbishing supplies.
-Set up products and inbound purchase orders for both USA and EU warehouses
-Approve and track inbound shipments and alerts warehouse(s) of schedule and priorities
-Review shipping documents for customs compliance and coordinates information flow from vendor to logistics partner to warehouse. Facilitates process improvement and logistics efficiencies.
-Partner with the warehouse team on space and location planning. Create ‘obsolete’ lists for warehouse pick-bins.
-Coordinate international returns from UK to EU warehouse
-Responsible for company’s hardware (computers, office equipment etc), including new hire setup
-Co-administer software subscriptions, including new hire onboarding
-Help manage information security
-Complete yearly company insurance review and audit
-Report weekly sales and inventory against plan
-Maintain operational documentation
-Willing to put in longer hours and limit PTO around the holiday season (Nov 1st to Dec 22nd)
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent analytical, communication, and organizational skills
-3+ years of eCommerce operational experience
-Proficient in Excel, Google Sheets, project management
-Technically savvy
-Portland-based (This is not a remote opportunity)
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are detail oriented, persistent, and an initiative-taker. You're a team player.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form. -
Logistics and Customs Compliance Manager
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
We’re looking for an experienced Logistics and Customs Compliance Manager. You’ll ensure all wool& and Wool&Prince imported and exported merchandise meets customs compliance requirements. You’ll support import and export functions, ocean, air, and ground that are critical to the business. Under your watch, the import process will remain accurate, operational, optimized, and in compliance with all customs regulations. As a small business, we’re looking for someone who can split time between trade compliance and logistics.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities: (you don’t have to check all these boxes)
-Owner of Customs Compliance Manual and ensuring Wool&Prince Inc. is following import requirements and maintaining the appropriate records with reasonable care
-Works with freight forwarders, custom brokers, trade consultants, and trade attorney and internal and external customers on all matters pertaining to customs and import and export regulations.
-Works with suppliers for required certificates to trace supply chain from every item in the product (fiber, yarns, trims, etc.) to prove due diligence for free trade, forced labor, transshipment, free trade agreements etc.
-Owner of company ace.cbp.gov account
-Reviews product offering and establishes HTS codes for USA and EU; applies for binding rulings, if needed. Confirms appropriate duty rates are being used for product costing.
-Determines assists and communicates value to vendors for shipping documentation
-Reviews shipment documents for accuracy and compliance; documents necessary information for product costing and record keeping
-Facilitate B2B international shipments for garment production assists; supports purchasing team with incoterm and condition requirements.
-Reviews product and logistics invoices (including entry summaries) for accuracy and documents necessary information for product costing and record keeping; approves for payment
-Works with our warehouses on required receipt paperwork and documenting any discrepancies with the appropriate parties
-Point person for any USC&BP inquiries
-Approves inbound shipment routing, both USA and EU
-Works with vendors to maximize shipping efficiency via carton sizes and palletization
-Works with EU fiscal representative and logistics company on any EU freight/duty/VAT issues (inbound and outbound)
-Maintains inbound freight schedule with real-time updates
-Coordinates inbound deliveries between USA warehouse and logistics/trucking company, based upon receiving capacity and purchase order priorities
-Spearheads logistics projects for cost-savings, efficiencies, or better service levels (both inbound USA and EU shipments, outbound international shipments, CTPAT, duty drawback)
-Prepares monthly and quarterly VAT reports and required commercial invoices
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent verbal communication skills
-Proven experience in managing customs operations and product classification of apparel, accessories, and footwear
-4+ years of logistics and customs compliance work.
-Certified Customs Specialist (CCS) is a plus
-Proficient in Excel, Google Sheets, project management
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form. -
Head of Finance
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
We’re looking for a Head of Finance with direct to consumer experience. You’ll provide financial support across the organization — this includes month-end close, forecasting and budgeting, reporting, and managing expenses. You’re a collaborative problem-solver, who not only understands the numbers, but also the broader business context. You’re highly curious with a solid understanding of accounting principles and can ensure accurate financial reporting and effective controls.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities: (you don’t have to check all these boxes)
-Build the annual budget, strategic plans, and monthly forecast models
-Support strategic decisions with scenario and cashflow modeling
-Data expert with a desire to become the "go-to person” for company data sources and analytics
-Build strong partnerships across the organization.
-Help develop company vision and strategy, identifying business opportunities and speed bumps
-Support the annual planning processes, aligning with the company’s vision and goals, working with key business partners
-Assist with the monthly accounting close
-Drive financial performance by developing operating and financial metrics, analyzing results and trends, and providing variance insights
-Initiate and lead cross-functional projects
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-4+ years of relevant experience
-Bachelor’s degree in finance or accounting
-Excel and Google Sheets expert with extensive modeling experience is a must (an “Excel Ninja”)
-Experience with data analytics, manipulation and analysis of large data sets, building advanced / automated reporting
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form. -
Sr. Graphic Designer
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
Your passion for great creative knows no limits—copy, graphic design, video, photography, fashion, Instagram, typography—you’re interested in all of it. You like to dream big but know that great work is the result of planning and teamwork. You’ll be joining a creative team with a senior graphic designer and a photoshoot producer. Above all, you are excited about joining a growing team committed to changing the way people think about clothing. Candidates will need to be local to Portland, OR as this is a hybrid position, working at least three days in our office.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities: (you don’t have to check all these boxes)
-Concept and create the following:
-Simple video campaigns
-Email campaigns
-Paid social ads like these
-Content pages like the ones on our journal
-Edit images and photography
-Refine brand design guidelines
-Set brand direction, strategy, and execution
-Ensure brand consistency across all channels
-Collaborate with contract and freelance production partners
-Design graphics for web and print
-Packaging design
-Copywriting
-Photoshoot production
-Website design UI/UX
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent design and verbal communication skills
-3+ years of graphic design, art direction, branding work experience; with a fashion or related industry is a bonus
-Hands on Photoshop, Illustrator, InDesign, and Figma skills
-Video content creation experience
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form. -
Bookkeeper / Admin / Office Manager
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
wool& is looking for an individual with 5+ years of experience as a bookkeeper, administrative aide, or office manager. You have a background in and deep understanding of bookkeeping, but you’re not just a bookkeeper. You have a knack for project management, organization, spreadsheets, details and can apply your skills in other areas of the business.
Candidates will need to be local to Portland, OR as this is a hybrid position, working at least 3 days in our office.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities (this is a long detailed list because you’re the type of person who likes lists):
HR
- -Set up new hires/contractors; maintain documents and tracking sheet. (NDA, Emergency contact, W-4 / W-9, Simple IRA, Regence Medical, Direct Deposit)
- -Enroll new employees (Regence, VSP, and Principal STD/LTD/Life)
- -Monitor safety issues at warehouse - alert team (bad air days)
- -Monitor required postings
- -Update Salary Chart
- -Update PTO Chart with time off requests
- -New Hire Equipment (Computer, monitor, keyboard, mouse, desk, chair)
Payroll
- -Setup new employees in quarterly reconciliation spreadsheets; add to QuickBooks payroll system (Regence, VSP, STD/LTD/Life, Simple IRA)
- -Bi-weekly Payroll
- -Quarterly reports and payments to Wisconsin (Income Tax and Employment Insurance)
- -Year-end (Review contractors and 1099 reports, Issue 1099s, Issue W-2s)
- -Monthly Report and payment to Charles Schwab Simple IRA
- -Medical Insurance yearly review/report (Work with team members on any pre-tax options)
- -Update Principal Salary information
Accounting
- -Calculate actual inventory Costs
- -Update PO COST with actual style-color costs
- -Factory cost/invoices
- -Inland freight
- -Import freight and fees
- -Import duties
- -USA and EU (via TLogistics invoices)
- -Check Entry Summary against shipment value
- -Check Entry Summary for HTS classifications
- -Update Journal Entry moving inventory prepayments to actual inventory
- -Track style-color final costs by PO/ship via
- -Update Cash Model with actual inventory costs, by purchase order
- -Transfer funds where necessary
- -Set up new vendors in Bank and Quickbook systems
- -Calculate Lease and Loan principal and interest payments; input into Quickbooks
- -Weekly Duties:
- -Pay Invoices - at least weekly
- -Receive and review
- -Enter Bill into Quickbooks
- -Determine pay from account
- -Make sure funds are available
- -Pay invoice via ACH, Zelle, PayPal, Wire Transfer
- -Communicate payment to vendor (if applicable)
- -Pay outstanding balances on most Credit Cards
- -Bi-weekly Duties:
- -Pay Payroll taxes via QuickBooks (also under HR)
- -Monthly Duties:
- -Pull time specific inventory reports at month-end
- -Reconcile bank and credit card accounts
- -Quickbook journal entries
- -Shopify Fees and returns
- -PayPal sales, fees etc., including euro conversion
- -Gift Card deferred income
- -Pre-order deferred income
- -Review of FedEx bills to classify QuickBook transactions and identify any issues
- -Update Cash Model
- -Review Share-a-Sale commission against orders for returned items; update portal
Special Projects
- -Special projects — sometimes urgent (ie US Customs Compliance), arise from time to time. We’re looking for someone who has the capacity to lead these types of projects.
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value. Special note regarding this position: Sue, the team member currently in this role is retiring. You will have the opportunity to be trained by someone who has 40 years of experience and has been an integral part of building and supporting the business. I don’t say this lightly, but working with and being trained by Sue is a once in a lifetime opportunity.
Qualifications:
- -5+ years of relevant experience.
- -Proficient in Microsoft Excel, QBO, Google Suite, and generally comfortable with cloud based tools.
About you:
You're hungry for new experiences, enjoy learning on the fly, and confident that you can make an impact right away. You are detail oriented, persistent, and an initiative-taker. You're a team player. Able to prioritize workload and make decisions efficiently under pressure. Excellent communication skills.
Our Values:
- -Positive, transparent, inclusive
- -Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
- -Well done is better than well said.
Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Flexible schedule
-Hybrid workplace
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
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Warehouse Associate
About wool&:
our aim is to design the most practical, most wearable items in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
About You:
wool& is looking for an individual with at least two years experience in eCommerce fulfillment, logistics, or service related job. As the warehouse associate, you will be responsible for a variety of tasks such as picking, packing, receiving, organizing, cleaning, and refurbishing. This is an independent position with minimal oversight in a small organization. You will not be sitting in an office.
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are personable, detail oriented, creative, and an initiative-taker. You're a a team player who passes the airport test.About Our Warehouse
We have a 7,200 sq ft space near the Portland airport with a crew of five people.
Warehouse Associate Responsibilities:
-Deliver the right product in the right packaging to the right customer with the right shipping method
-Process returns and exchanges
-Manage shipping costs
-Inbounding: shelve the product away properly
-Inventory management: Maintain correct inventory and conduct regular inventory counts on low stock items
-Willing to put in longer hours around the holiday season
-Maintain IT systems, specifically printers and computers
-Resolve customer service issues or product information requests as needed by our Customer Experience department
-Investigate customer complaints involving such matters as damaged product, picking, packing, etc. Make adjustments as necessary to insure customer satisfaction.
Qualifications:
-wool& is looking for an individual with at least 2 years experience in eCommerce fulfillment, logistics, or service related job
-Invested in thoughtful consumerism and sustainable living
-Excellent communication skills
-Strong technical skills: Proficient in Excel, Google docs, and email
-Comfortable taking action without input from others. Independent in thinking and action
-Reliable, detail oriented, resourceful, and a creative problem solver
You Are:
Passionate about logistics and delighting the customer. Self-motivated. An independent worker. A strong listener and communicator. Reliable. A wearer of many hats.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.Perks:
-Competitive salary
-Healthcare
-Simple IRA Retirement and match
-Paid time off
-Disability insurance
-Family leave plan
-Start-up environment
-Team lunches every other week
-Quarterly stipend and employee discount for wool&/Wool&Prince products
How to Apply:
Complete this form.
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