Careers
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Operations Manager
About wool&:
Our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
We're experiencing rapid growth and have scaled our full-time team from four to fourteen in the last two years. Our growth is an opportunity for your growth.
About You:
You’re a people person and a hands-on leader. You appreciate and understand how to work with different personality types. You communicate directly and easily. You don’t hesitate giving them constructive feedback. You’re detail oriented, organized, analytical, and appreciate high-quality products. You get excited about building something special together with an A+ team. You thrive with autonomy and you’re a self starter who likes to problem solve.
What you’ll do:
-Lead our warehouse operation (7,800 sq ft near PDX airport. Team: 1 warehouse lead, 2 warehouse associates, 1 apparel return specialist and 3 contractors depending on workload)
-Lead customer experience and manage our remote customer experience team (1 FTE and 2 to 3 contractors)
-Perform all personnel management functions including recruiting, hiring, scheduling, time-sheet review, training, performance management, and staff development
-Create a positive team dynamic
-Create a vision for your team and establish KPIs to measure performance
-Drive strategic planning and forecasting by identifying patterns and anticipating business needs
-Work with your team to manage processes, make improvements when needed, and share best practices / documentation
-Collaborate cross-functionally to launch new initiatives and new technologies
-Develop subject matter expertise with other systems/tools (Shopify, SKUvault, Shipstation, Zendesk, Happy Returns, Slack)
-Willing to put in longer hours and limit PTO around the holiday season (Nov 1st to Dec 22nd)
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent analytical, communication, and organizational skills
-4+ years of people management experience
-4+ years of eCommerce operations experience
-Technically savvy
-Ability to work both as a part of a team as well as independently with minimal supervision
-Portland-based (This is not a remote opportunity)
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salaries
-Healthcare
-Simple IRA Retirement
-Flexible work hours
-Fun start-up work environment
How to Apply:
-Send your resume to careers@wooland.com
-In the body of your email, please describe your experience with eCommerce operations and people management. Additionally, let us know what attracted you to wool&.
-Subject: "FIRSTNAME LASTNAME Operations Manager" -
Associate Site Merchandiser
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
We're experiencing rapid growth and have scaled our full-time team from four to thirteen in the two years. Our growth is an opportunity for your growth.About You:
You’re detail oriented, organized, and analytical. You get excited about building something special together with an A+ team. You thrive with autonomy and you’re a self starter who likes to problem solve.
What you’ll do:
-Manage our websites, including product uploads, visual merchandising, banners, and marketing assets to improve the user experience.
-Manage documentation in relation to eCommerce processes.
-Work with our merchandising manager to execute site merchandising strategy and oversee site taxonomy, onsite search, collection pages, and product details pages.
-Work with the marketing team to prepare for launches, campaigns, price adjustments, and content management.
-Work with our planner and warehouse team to sync Shopify with our warehouse systems.
-Help manage the planning and roll-out of new site features and other eCommerce projects.
-Develop subject matter expertise with the Shopify platform and our other systems/tools.
-Request and organize ship samples for the photoshoot production team.
-Collaborate cross-functionally with CX, warehouse, merchandising/planning, and marketing teams.
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your own role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent analytical, communication, and organizational skills
-Familiarity with following a go to market calendar
-2+ years of merchandising or eCommerce experience
-Technically savvy
-Experience with Adobe Creative Suite (primarily InDesign) a plus
-Ability to work both as a part of a team as well as independently with minimal supervision
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salaries
-Healthcare
-Simple IRA Retirement
-Flexible work hours
-Hybrid WFH/Office
-Fun start-up work environment
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Subject: "FIRSTNAME LASTNAME Associate Site Merchandiser" -
Digital Marketing Manager
About wool&:
our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
We're experiencing rapid growth and have scaled our full-time team from four to thirteen in the two years. Our growth is an opportunity for your growth.Please read this part carefully because we think about marketing quite differently than many of our peers. A) We don’t go “fishing” with promotions or scarcity tactics. B) We look to develop respectful, long-lasting connections with our customers. C) We believe that people generally buy too much clothing and we’re here to change that, from within the industry. D) We market with our values in mind: live simply, consume carefully, and do good. E) We could probably grow faster and we're okay with that. We’re excited about sustainable long-term growth. We’re bootstrapped and don’t have investors mandating growth for growth’s sake.
About You:
You’re entrepreneurial, creative, and analytical. You get excited about building something special together with an A+ team. This is a new position at wool&, so you’ll get to set the priorities. You thrive with autonomy and you’re a self starter who likes to problem solve.
What you’ll do:
-Help set overall marketing priorities and marketing calendar
-Develop and execute marketing programs across a variety of paid channels including Facebook, Instagram, Google, Pinterest, and TikTok
-Drive customer acquisition and retention, owning the strategy, execution, and internal reporting
-Identify and vet new channels, vendors, and technology solutions to drive business results
-Help manage direct mail catalog strategy and reporting in partnership with external agency
-Own marketing KPIs
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your own role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Potential projects to start:
-Create marketing strategy/plan
-Build marketing model
-Full audit of our site and marketing strategies
-Explore working with Elevar and our developers to fully track conversions
-Explore working with Triple Whale to better attribute marketing spend
-Start advertising on Pinterest
-Audit existing email flows and work on new flows
-Research loyalty programs and make recommendation
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent analytical skills
-4+ years of DTC digital marketing experience
-Shopify experience is a plus
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salaries
-Healthcare
-Simple IRA Retirement
-Flexible work hours
-Hybrid WFH/Office
-Fun start-up work environment
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Subject: "FIRST LAST Digital Marketing Manager" -
Remote Customer Experience Associate
About wool&:
our aim is to design the most practical, most wearable dress in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
Job Description:
wool& is looking for an individual with 2+ of customer service, community building, and/or eCommerce operations work experience. As the first point of contact with our customers, you'll create processes and a culture where the customer can't not shop with us again. We strive to "wow the customer" at every interaction. 10 to 20 hours as a contractor per week.
CX Responsibilities:
-Create an experience (via smooth processes, a customer-centric culture, and easy-to-use tech) that turns first time buyers into loyal customers and brand advocates
-Support, inform, and educate our customers via email
-Communicate customer feedback and any quality control issues with the team
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs
-Coordinate with other departments and team members to resolve customer questions
-Deep knowledge of company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-2+ years of customer service and/or eCommerce operations work experience
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are detail oriented, persistent, and an initiative-taker. You're a team player who passes the airport test. Reading our reviews (wooland.com google / Judge.me) gets you hyped!
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Subject: "FIRSTNAME LASTNAME Remote Customer Experience Associate"
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