Careers
-
-
Warehouse Manager
About wool&:
our aim is to design the most practical, most wearable dress in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
We're experiencing rapid growth and have scaled our full-time team from four to thirteen in the last year. Our growth is an opportunity for your growth.
About Our Warehouse
Our 7,800 sq ft warehouse is located near Portland International Airport. We have a warehouse lead, two warehouse associates, a refurbishment lead, and a handful of contract team members.
Job Description:
As the warehouse manager, you will be responsible for ensuring the warehouse is running efficiently while fostering an enjoyable, high-performance warehouse culture. This isn't an office job, you will have a desk on the warehouse floor and will work alongside the team. Some days will be more administrative (ie planning for team meetings or planning warehouse projects) and other days that will be all hands on deck with shipping, receiving, or refurbishing. As our business and team grows, the administrative portion of the role will grow. This is a position with minimal oversight in a small organization. You will be directly responsible for the success of this operation.
Warehouse Manager Responsibilities:
-Perform all personnel management functions for the warehouse team including hiring, scheduling, time-sheet review, training, performance management, and staff development
-Source and buy supplies
-Plan floor space and any equipment/racking needed
-Manage/analyze shipping costs
-Manage and document warehouse processes and make improvements when needed
-Inventory management. Maintain correct inventory and conduct regular inventory counts on low stock items
-Willing to put in longer hours around the holiday season
-Maintain IT systems
-Investigate and report all on-the-job accidents and injuries in a thorough and timely manner
-Ensure the efficiency, effectiveness, and profitability of site operations
-Resolve customer service issues or product information requests as needed by the Customer Experience department
-Investigate customer complaints involving such matters as damaged product, picking, packing, etc. Make adjustments as necessary to insure customer satisfaction.
Qualifications:
-wool& is looking for an individual with at least 2 years of eCommerce fulfillment and logistics management experience
-Excellent communication and team building skills
-Disciplined approach to life and work
-Invested in thoughtful consumerism and sustainable living
-Strong technical skills: Proficient in Excel, Google docs, Dropbox, Asana, email, and Warehouse Management Software
-Comfortable taking action without input from others
-Reliable, detail oriented, resourceful, and a creative problem solver
About You:
You're someone who works well with others and you enjoy leading a team. You have an open communication style and don't shy away from important, but challenging conversations. You're able to give clear instruction. You're disciplined with completing projects and following processes, yet you're also flexible enough to reassess a project or process. You're passionate about logistics and delighting the customer. You're self-motivated and an independent worker.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Use "FIRSTNAME LASTNAME Warehouse Manager Application" as your email subject. This helps us weed out spam. -
Customer Experience Manager
About wool&:
our aim is to design the most practical, most wearable dress in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
Job Description:
wool& is looking for an individual with 3 to 8 years of customer service and/or eCommerce operations work experience. As the first point of contact with our customers, you'll create processes and a culture to "wow the customer" at every interaction.
You'll manage the same functions for our sister brand, Wool&Prince.
Responsibilities:
-Manage a team of 3 to 5 freelance CX agents
-Create an experience (via documented processes, a customer-centric culture, and easy-to-use tech) that turns first time buyers into loyal customers and brand advocates
-Support, inform, and educate our customers via our Zendesk helpdesk
-Manage communication on our social channels, customer review platform, and disqus
-Track performance and efficiency
-Communicate customer feedback and any quality control issues with the team
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs
-Coordinate with other departments and team members to resolve customer questions
-Deep knowledge of company products and the product development pipeline
-Constantly be learning skills and testing tools to support and improve customer experience
-Manage our FAQ sections
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Technically savvy
-Organized
-Leadership experience
-Excellent written and verbal communication skills
-3 to 8 years of customer service and/or eCommerce operations work experience
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are detail oriented, persistent, and an initiative-taker. You're a team player who passes the airport test. Reading our reviews (woolandprince.com google / Judge.me, wooland.com google / Judge.me) gets you pumped up.
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Subject: "FIRSTNAME LASTNAME Customer Experience Manager" -
Operations Manager
About wool&:
Our aim is to design the most practical, most wearable item in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing—less is more. When a need arises, buy quality over quantity.
We're experiencing rapid growth and have scaled our full-time team from four to fourteen in the last two years. Our growth is an opportunity for your growth.
About You:
You’re a people person and a hands-on leader. You appreciate and understand how to work with different personality types. You communicate directly and easily. You don’t hesitate giving them constructive feedback. You’re detail oriented, organized, analytical, and appreciate high-quality products. You get excited about building something special together with an A+ team. You thrive with autonomy and you’re a self starter who likes to problem solve.
What you’ll do:
-Lead our warehouse operation (7,800 sq ft near PDX airport. Team: 1 warehouse lead, 2 warehouse associates, 1 apparel return specialist and 3 contractors depending on workload)
-Lead customer experience and manage our remote customer experience team (1 FTE and 2 to 3 contractors)
-Perform all personnel management functions including recruiting, hiring, scheduling, time-sheet review, training, performance management, and staff development
-Create a positive team dynamic
-Create a vision for your team and establish KPIs to measure performance
-Drive strategic planning and forecasting by identifying patterns and anticipating business needs
-Work with your team to manage processes, make improvements when needed, and share best practices / documentation
-Collaborate cross-functionally to launch new initiatives and new technologies
-Develop subject matter expertise with other systems/tools (Shopify, SKUvault, Shipstation, Zendesk, Happy Returns, Slack)
-Willing to put in longer hours and limit PTO around the holiday season (Nov 1st to Dec 22nd)
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent analytical, communication, and organizational skills
-4+ years of people management experience
-4+ years of eCommerce operations experience
-Technically savvy
-Ability to work both as a part of a team as well as independently with minimal supervision
-Portland-based (This is not a remote opportunity)
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
Perks:
-Competitive salaries
-Healthcare
-Simple IRA Retirement
-Flexible work hours
-Fun start-up work environment
How to Apply:
-Send your resume to careers@wooland.com
-In the body of your email, please describe your experience with eCommerce operations and people management. Additionally, let us know what attracted you to wool&.
-Subject: "FIRSTNAME LASTNAME Operations Manager" -
Remote Customer Experience Associate
About wool&:
our aim is to design the most practical, most wearable dress in your wardrobe.
We're a small (but growing) team located in Portland, OR. When we're not spreading our love of wool, we're changing the way people think about clothing.—less is more. When a need arises, buy quality over quantity.
Job Description:
wool& is looking for an individual with 2+ of customer service, community building, and/or eCommerce operations work experience. As the first point of contact with our customers, you'll create processes and a culture where the customer can't not shop with us again. We strive to "wow the customer" at every interaction. 10 to 20 hours as a contractor per week.
CX Responsibilities:
-Create an experience (via smooth processes, a customer-centric culture, and easy-to-use tech) that turns first time buyers into loyal customers and brand advocates
-Support, inform, and educate our customers via email
-Communicate customer feedback and any quality control issues with the team
-Delight customers with prompt, thorough responses
-Anticipate what the customer needs
-Coordinate with other departments and team members to resolve customer questions
-Deep knowledge of company products and the product development pipeline
-Constantly be learning skills to support and improve customer experience
Growth Opportunities:
We all wear many hats, and roles shift as our company grows. We like to say that you're in charge of your role. If something looks interesting to you, follow that itch, learn from the team, and create value.
Qualifications:
-Invested in thoughtful consumerism and sustainable living
-Excellent written and verbal communication skills
-2+ years of customer service and/or eCommerce operations work experience
About you:
You're hungry for new experiences, enjoy learning on the fly, and you can make an impact right away. You are detail oriented, persistent, and an initiative-taker. You're a team player who passes the airport test. Reading our reviews (wooland.com google / Judge.me) gets you hyped!
Our Values:
-Positive, transparent, inclusive
-Question assumptions. Experiment often. Fail fast and cheap. Learn and improve.
-Well done is better than well said.
How to Apply:
Send the following documents to careers@wooland.com:
-Resume
-Cover letter
-Subject: "FIRSTNAME LASTNAME Remote Customer Experience Associate"
-