Frequently Asked Questions

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Why we do preorders and how they work?

By purchasing items before they enter production or while they’re being produced, you’re helping us A) fund the production process and B) gauge demand so that we can better manage inventory.

Your card will be charged at the time of purchase. Please note that you can cancel your preorder up to 90 days after purchase and request store credit or refund. If it has been greater than 90 days since your preorder was placed, these items are not eligible for a refund. Once you receive your preordered item, you will still have 30 days to return for store credit

Estimated shipping dates are listed on each product page and are subject to change. We will keep you posted if anything does change.

Select preorder items will have a 10% discount. We group all these items in the “preorder to save” collection. We generally switch the price back to full price approximately four weeks before we receive the product at our warehouse and start shipping. The date when this price switch occurs will be listed on the product page.